General
Information

Please include your PO # in the subject line. Send purchase orders and vector artwork together to orders@procontractapparel.com. If you do not receive an auto-reply or order confirmation within two business hours, contact us immediately.

To keep your order moving cleanly through production, include:

• Your PO number
• Bill-to information
• Contact name, phone, and email
• Garment style, color, size breakdown, and quantity
• Decoration method (screen print, embroidery, heat press, etc.)
• Imprint colors and locations (with dimensions)
• Confirmed ship-to address
• Preferred shipping method (FedEx Ground is our default)
• In-hands date (if applicable)

You will receive an immediate auto-reply from orders@procontractapparel.com confirming receipt of your PO. Your order is then entered into our system, art is prepped, and a digital approval is emailed within one business day of receipt.

The approval confirms garment, decoration, imprint colors, quantity, ship-to, ship method, and estimated ship date. Production lead time does not begin until we receive written approval.

Standard production lead time begins once your approval is received and typically runs 7–10 business days, depending on decoration method, quantity, and current shop load. Rush schedules are available on request — please confirm in writing before submitting.

Please submit artwork with your purchase order in the same email to orders@procontractapparel.com. Preferred formats: vector .AI, .EPS, or .PDF with fonts outlined. For embroidery, submit .DST/.EMB files or provide vector art for digitizing (digitizing fees apply).

Raster files must be a minimum of 300 DPI at print size. Low-resolution art may incur an art-recreation charge, which will be quoted before work begins.

A digital proof is included with every approval. The proof is your opportunity to confirm we interpreted the PO correctly. Please review carefully — your approval authorizes us to produce exactly what is on the proof. Production does not begin until the proof is approved.

If you request changes, a revised proof and new approval will be sent before production continues.

All cancellations must be submitted in writing to orders@procontractapparel.com. Depending on production status at the time of cancellation, you will be responsible for any charges already incurred (art, screens, digitizing, garments received, or partial production).

Please reference the previous invoice or PO number. Repeat Screen Charges- $10 per color.

Multi-color screen printing carries an inherent registration tolerance. Please design artwork with a small trap/underlay where colors meet. Precise multi-color registration on textured, ribbed, or performance fabrics may not be achievable — we will flag any art we believe is at risk before production.

FOB our facility in Niles, IL. Default shipping method is FedEx Ground; UPS Ground and freight carriers are used for larger orders. We will ship third-party or collect when a valid FedEx or UPS account number and billing address is provided on the PO. COD shipments are not accepted.

Once an order is tendered to the carrier, delivery timing is outside our control. Delivery delays caused by the carrier are not grounds for refund of the order value.

We ship within the United States only. Distributors are responsible for any onward shipment to Canada or international destinations, including duties, taxes, and commercial invoices.

Local customers may pick up orders at our Niles, IL facility. Pickups will be marked "CPU" on the approval. Orders are ready for pickup at 9:00 AM the business day after the scheduled ship date.

Two options for LTL / freight shipments based on billing:

• Prepay & Add — We schedule the truck and add the freight cost to your invoice.
• Recipient / Customer Account — We email you skid dimensions and weights on completion; you provide the BOL and schedule the pickup.

Orders ship in exact quantities whenever possible. Due to the nature of contract decoration, shipments within 5% over or underthe ordered quantity are considered complete. Please plan garment counts accordingly.

First orders are prepaid. Net terms are available on request pending credit approval. We accept check, ACH, and credit card. A 3% processing fee is added to credit card transactions. No fee for check, ACH, or debit card payments.

A $35 handling fee applies to all returned checks.

Pro Contract Apparel warrants its decoration to be free from defects in workmanship. Our liability is limited to the invoice amount of the affected order. Claims must be submitted in writing to orders@procontractapparel.com within 30 days of receipt; claims filed after 30 days are not eligible for credit or replacement.

Defective goods will be repaired, replaced, or credited at our discretion when returned within 30 days of receipt. A Return Authorization number is required — unauthorized returns will be refused. Merchandise must be available for inspection before any credit is issued.

Any goods outside of standard industry suppliers may not work.  Please contact us in advance to confirm the goods are compatible with the requested decoration method. Overage of 2–3% on supplied garments is recommended to cover any spoilage. Pro Contract Apparel is not liable for the cost of customer-supplied goods damaged during production beyond the standard overage.

Packing slips are included only when specifically requested on the PO.

By submitting artwork, the distributor represents that all copyright, trademark, and licensing rights are in order. Pro Contract Apparel assumes no liability for artwork submitted for production and is held harmless from any claim arising from its reproduction.

Garment dye lots and ink batches can vary slightly between production runs. PMS color matches are approximate on textiles; exact PMS matching is only guaranteed when a custom-mixed ink is requested and approved (additional charge applies).

Contract pricing is provided by written quote and is valid for 30 days from the quote date. Pricing is subject to change based on garment cost, ink cost, and current freight rates. Please request a fresh quote for any repeat that falls outside the 30-day window.

All brand logos and trademarks referenced in samples on our site or in our facility are shown solely to illustrate decoration capabilities. Branded merchandise is produced only for the trademark owner or their authorized distributor.